Free US shipping over $99 · Orders ship within 48 hours
How orders ship, how to cancel, and what happens if something arrives damaged. If your question is not here, email info@tcgcavern.com.
Orders ship within 48 hours, Monday through Friday. Weekends and holidays do not count toward that window, so an order placed on Friday afternoon ships by Tuesday at the latest.
Tracking is emailed as soon as your order is on its way.
Aside from cancellations, all sales are final. We do not offer returns, refunds, or exchanges for a change of mind, or for a card that did not work out in a deck.
The exceptions are an order that arrives damaged, an item that is not what you ordered, and a card in worse condition than listed. All three are covered under Damaged or wrong items below, and none of them costs you anything.
If something is wrong with your order, email info@tcgcavern.com. We would rather hear about it than not. The full terms are in our return and refund policy.
Damage is exceptionally rare, and we understand it can still happen. If your order arrives damaged, or an item is not what you ordered, we will make it right. Please inspect your order when it arrives.
Email info@tcgcavern.com within 3 days of delivery with your order number and photos of the item and the packaging it arrived in. Keep the packaging until the claim is settled — photos of it are usually what tells us whether the damage happened in transit.
Once we approve the claim, we email you a prepaid return label. Send the item back in the condition you received it, with its packaging; sealed product must stay sealed. Items sent back without our label are not accepted.
Once the item is back with us and checked against the item that shipped, you get a replacement if one is available, or a refund to your original payment method within 10 business days.
A card in worse condition than listed has longer: email within 14 days of delivery with one photo of the front and one of the back. We refund the card and your return postage, with no restocking fee.
Manufacturing flaws and minor imperfections in sealed packaging are a different thing — see Sealed product below.
You can cancel any order, including a preorder, until it ships. The refund is in full, with no fee.
To cancel, email info@tcgcavern.com with the subject line CANCEL ORDER #12345, using your own order number. Orders ship within 48 hours, so email as soon as you can. Once an order has shipped, it can no longer be cancelled.
Preorder items ship on the release date shown on the product page. You are charged in full when you place the order, the same as anything else — we do not take deposits.
If a preorder is in the same order as anything else, the whole order ships together on that date. We do not split orders. If you need the in-stock items sooner, buy them separately.
Like any order, a preorder can be cancelled any time before it ships, for a full refund.
If a release date moves, we email you with the new one and you can cancel then. If a distributor cuts our allocation and we cannot fill your order, we cancel it and refund you in full — you are never left waiting on stock that is not coming.
Every order ships sleeved and in a toploader. Lower-value cards may share a single soft sleeve. Any card $20 or over gets a toploader to itself.
Sealed product ships boxed with fill, with the shrink wrap exactly as it arrived from the distributor.
Every item is guaranteed authentic. Sealed product comes straight from authorized distributors. Singles are checked and listed against the condition guide before they go live, so the condition shown is the condition you receive.
Minor imperfections to sealed packaging happen during manufacturing and transit. They do not qualify for a replacement or a refund.
Factory defects and misprints are handled by the manufacturer, not by us. They are the only ones who can replace a defective product.
When the carrier marks an order delivered and tracking confirms the address you gave at checkout, responsibility for the shipment passes to you. We are not responsible for lost or stolen packages after that point.
Claims go to the carrier. Before filing one, check with your household, your neighbours, and your local carrier office. Packages marked delivered turn up in those three places more often than not.
Check your address before you pay. We cannot be responsible for an order delivered to an address that was entered incorrectly, and we cannot reroute a package once it is with the carrier.
Email info@tcgcavern.com. Email is the only way to reach us — there is no phone line.
TCG Cavern LLC
100 Enterprise Dr, #930014
Verona, WI 53593
