Free US shipping over $99 · Orders ship within 48 hours
How orders ship, how to cancel, and what happens if something arrives damaged. If your question is not here, email info@tcgcavern.com.
Orders ship within 48 hours, Monday through Friday. Weekends and holidays do not count toward that window, so an order placed on Friday afternoon ships by Tuesday at the latest.
Tracking is emailed as soon as your order is on its way.
Aside from cancellations, all sales are final. We do not offer returns, refunds, or exchanges for a change of mind, or for a card that did not work out in a deck.
The one exception is an order that arrives damaged, or an item that is not what you ordered. Both are covered under Damaged items below, and neither costs you anything.
If something is wrong with your order, email info@tcgcavern.com. We would rather hear about it than not.
Damage is exceptionally rare, and we understand it can still happen. If your order arrives damaged, we will make it right.
Email info@tcgcavern.com within 3 days of delivery with your order number and photos of the item and the packaging it arrived in. Keep the packaging until the claim is settled — photos of it are usually what tells us whether the damage happened in transit.
We will email you a prepaid return label. Once the item is back with us you get a refund, or a replacement if one is available. Returned items are checked against the item that shipped.
This covers damage in transit and items that are not what you ordered. Manufacturing flaws and minor imperfections in sealed packaging are a different thing — see Sealed product below.
You can cancel up to 24 hours before your order ships. After that it may already be packed, and we cannot promise we will catch the request in time.
Cancelled orders are refunded minus a 6% processing fee. That covers the payment processing costs we do not get back. Preorders are the exception: cancel one before it ships and the refund is in full.
To cancel, email info@tcgcavern.com with the subject line CANCEL ORDER #12345, using your own order number. Requesting a cancellation means you accept the fee.
Preorder items ship on the release date shown on the product page. You are charged in full when you place the order, the same as anything else — we do not take deposits.
If a preorder is in the same order as anything else, the whole order ships together on that date. We do not split orders. If you need the in-stock items sooner, buy them separately.
Cancel a preorder any time before it ships and you get a full refund, with no processing fee. The fee covers work on an order we have already paid to pack and move; a preorder sitting on an allocation has cost us nothing yet.
If a release date moves, we email you with the new one and you can cancel then. If a distributor cuts our allocation and we cannot fill your order, we cancel it and refund you in full — you are never left waiting on stock that is not coming.
Every order ships sleeved and in a toploader. Lower-value cards may share a single soft sleeve. Any card $20 or over gets a toploader to itself.
Sealed product ships boxed with fill, with the shrink wrap exactly as it arrived from the distributor.
Every item is guaranteed authentic. Sealed product comes straight from authorized distributors. Singles are checked and listed against the condition guide before they go live, so the condition shown is the condition you receive.
Minor imperfections to sealed packaging happen during manufacturing and transit. They do not qualify for a replacement or a refund.
Factory defects and misprints are handled by the manufacturer, not by us. They are the only ones who can replace a defective product.
When the carrier marks an order delivered and tracking confirms the address you gave at checkout, responsibility for the shipment passes to you. We are not responsible for lost or stolen packages after that point.
Claims go to the carrier. Before filing one, check with your household, your neighbours, and your local carrier office. Packages marked delivered turn up in those three places more often than not.
Check your address before you pay. We cannot be responsible for an order delivered to an address that was entered incorrectly, and we cannot reroute a package once it is with the carrier.
Email info@tcgcavern.com. Email is the only way to reach us — there is no phone line.
TCG Cavern LLC
100 Enterprise Dr, #930014
Verona, WI 53593
