Free US shipping over $99 · Orders ship within 48 hours
All sales are final. We do not accept returns or exchanges for a change of mind, or for a card that did not work out in a deck. The exceptions: you can cancel an order before it ships, and we make it right at no cost to you if an order arrives damaged, an item is not what you ordered, or a card is in worse condition than listed.
You can cancel any order, including a preorder, until it ships, for a full refund. Email info@tcgcavern.com with the subject line CANCEL ORDER #12345, using your own order number. Orders ship within 48 hours, so email as soon as you can. Once an order has shipped, it can no longer be cancelled.
If a preorder's release date moves, we email you the new date and you can cancel then. If a distributor cuts our allocation and we cannot fill your order, we cancel it and refund you in full.
Please inspect your order when it arrives. If an item was damaged in transit, or is not what you ordered, email info@tcgcavern.com within 3 days of delivery with your order number, photos of the item, and photos of the packaging it arrived in. Keep the packaging until your claim is settled; photos of it usually show whether the damage happened in transit.
If we approve your claim, we email you a prepaid return label, so returning the item costs you nothing. Send it back in the condition you received it, with its packaging. Sealed product must stay sealed. Items sent back without our return label will not be accepted. Once the item is back with us and checked against what shipped, you get a replacement if one is available, or a refund.
If a card arrives in worse condition than listed, email info@tcgcavern.com within 14 days of delivery with your order number, one photo of the front and one of the back. We refund the card and your return postage, with no restocking fee.
We do not offer exchanges. If an item arrives damaged or is not what you ordered, we send a replacement if one is available, or refund you.
We email you once your return arrives and has been checked. Approved refunds, and refunds for cancelled orders, go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it. If 15 business days have passed since we approved your refund, email info@tcgcavern.com.
There are no restocking or processing fees.
Email info@tcgcavern.com. Email is the only way to reach us; there is no phone line.
TCG Cavern LLC
100 Enterprise Dr, #930014
Verona, WI 53593
